History of InterExec – part 11

Approaching the Millennium, I increasingly regretted having sold my wife’s business to Essex C.C., or to be more precise a vehicle owned and/or funded by the Council.

I selected them because, having no prior experience of Public Bodies, I assumed they would be beyond reproach, and I was further reassured by the fact that one of my personal Clients was of some status within the Council.

They bought Compass, the outplacement consultancy, and did not want InterExec or any of the shared nationwide offices, but immediately they took over they started trying to encourage our franchisees to join them, taking the staff, but leaving the Clients to be serviced. They eventually secured those in Manchester and Edinburgh and finally London, leaving us to look after all the Clients.

Happily, since this happened progressively, we were able to ensure that service to Clients never suffered, but finally when faced with an empty London Head Office and 20 Clients we took that over and started again from scratch.

InterExec’s little office in the City was soon overrun with both former and new Clients, in part as a result of the rundown of Regional offices, but in addition to Top Executives becoming more mobile within the UK, they were also becoming more international, so we found ourselves needing to develop the ability to accept overseas Clients, many with objectives outside the UK, so staff had to grow and very shortly we moved to a much larger office in St Helen’s Place.

Throughout the noughties we had all the fun and the frustrations of rebuilding the team, having been accustomed for many years to longstanding and expert teams.

The fun is primarily that new people have new ideas and new ideas mean that you can improve Client Services, frustrations are primarily that some new people believe they can do it better in competition, including one who thought that was a good way of filling in compassionate leave, but such ventures seldom lasted long.

So by the end of the noughties we were well settled again, with team expertise building up and the gratification of excellent Client Satisfaction ratings, enabling us throughout 2010 to 2016 to invest in further developing the computer systems and building our Network of Search Consultants to enhance our Clients’ market access and prospects.

In 2016 came the Brexit vote and that is another story – back to survival mode.